I don’t know if he truly understands me, or simply tolerates me, but either way, he’s won my heart.
Jay started cutting my hair 5 years ago. I’m not a particularly “good” customer. I wait until the last minute to call for an appointment (usually the same day and in hysterics), I’m frequently late, and I always request a chic, elegant style that won’t take me more than 5 minutes to style in the mornings. And, because I’m frugal, I only get my hair cut every 6 months.
Yet he always greets me with a smile and a hug, listens patiently to me as I describe what I want, and then works his magic.
I called him at the beginning of the week, ready for my bi-annual hair cut. When he answered, I exclaimed, “Jay Long! Happy new year! How are you, honey?” He laughed while replying, “I’m fine, Lori, how are you?”
“How’d you know it was me?”
“How could I NOT know it was you?”
It was my turn to laugh. “I’m calling to make an appointment. For Saturday. This is the new Lori — I’m actually calling in advance.”
“But I liked the old Lori. What time, dear?”
We made the appointment, chit chatted, and then were about to end the call when I said, “Oh, Jay. There’s one more thing. Be prepared — I dyed my hair myself and cut my bangs this week.”
See, this is the point where most hair stylists would either 1-hang up; 2-block my calls; or 3-scream that they were done with me. But Jay did none of those. He simply asked, “Does it look good?”
I paused. “Well…..”
He laughed again. “Come on in on Saturday, darling, and we’ll make you even more beautiful than you already are.”
I can never leave him.